Privacy Policy
Last updated: 18 September 2026
This Privacy Policy explains how SignWale ("we", "us") collects, uses, and protects information across our website (signwale.com) and the SignWale customer/vendor mobile app. We do not sell your personal information.
Information we collect
| Data | Purpose |
|---|---|
| Phone number | Account sign-in via one-time password (OTP), and to contact you about orders or service updates. |
| Name, business/organisation name | Identifying your account, orders, and invoices. |
| Order, sign, and installation details | Managing your orders and quotes, and configuring/monitoring your installed signage. |
| Photos, videos, and audio | Only when you choose to use the camera/microphone — e.g. uploading design references, or capturing defect/installation proof and progress updates. |
| Payment details | Processing payments. Card/UPI/bank details are handled directly by our payment partner, Razorpay — we do not store your full payment card details. |
| Device push token | Delivering order and service notifications to your device via Firebase Cloud Messaging. |
| App/version and basic diagnostic data | Keeping the app working correctly and diagnosing issues. |
We do not collect your device's precise GPS location. Any "location" text you see in the app (for example, where an installed sign or defect-monitor device is located) is text you or our installation team enter manually, not automatically tracked.
Who we share it with
- Firebase (Google) — for phone-number sign-in and push notifications.
- Razorpay — for processing payments you make in the app.
- Our own order-management and defect-monitoring systems — used internally to fulfil and support your orders; we do not sell or rent this data to unrelated third parties.
Your choices
- We collect only the data needed to process your requests and provide the service.
- We do not sell personal information.
- Camera, microphone, and notification permissions are only used when you actively choose that feature (e.g. taking a photo) and can be managed anytime in your device settings.
- You can request access to, correction of, or deletion of your data by contacting support (below). Some order and payment records may be retained as required for accounting, warranty, or legal purposes even after a deletion request.
Children's privacy
SignWale is a business/B2B signage service and is not directed at children. We do not knowingly collect information from children.
Security
We use industry-standard measures, including encrypted (HTTPS) connections between the app and our servers, to protect your information. No system is perfectly secure, but we work to protect your data appropriately.
Contact us
For any privacy questions, or to request correction or deletion of your data, contact SignWale support through the app's Profile screen, or via the contact details listed on signwale.com.