Last Updated: 25 Nov 2024

This Privacy Policy outlines how SignWale (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from signwale.com (the "Site") or otherwise engage with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or any individual whose information we have collected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as outlined below. The type of information we collect and use depends on how you interact with us.

What Personal Information We Collect

The types of personal information we collect depend on how you engage with the Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Below are the types of personal information we may collect:

Information We Collect Directly from You

• Contact Details: Your name, email address, phone number, and address.
• Order Information: Your billing and shipping address, payment details, order confirmation, email, and phone number.
• Account Information: Your username, password, and security questions for account protection.
• Product/Service Preferences: Details of products you’ve viewed, added to your cart, saved in your account, or purchased (including customized products like signboards, LED videowalls, etc.).
• Customer Support Information: Any information shared with us when you communicate with our customer support team.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This could include device details, browser information, network connection data, IP address, and other interaction data via cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

• Vendors and Service Providers: Companies that support our Site and Services (e.g., payment processors, marketing partners).
• Third-Party Tracking Technologies: Data collected through cookies, pixels, or other tracking technologies by us or third parties.

How We Use Your Personal Information

We use the information we collect for several purposes, including:

• Providing Products and Services: To process orders, manage accounts, ship products, handle returns/exchanges, and ensure the successful delivery of our customized products (e.g., signboards, LED videowalls, office ads).
• Marketing and Advertising: To send you promotional materials, offers, and advertisements tailored to your preferences via email, SMS, or postal mail.
• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activities, ensuring the security of your transactions and our Services.
• Customer Support and Service Improvement: To provide customer support and improve our Services.

Cookies

We use cookies to enhance your experience on our Site, including remembering your preferences, providing analytics, and customizing your experience. You can manage cookies through your browser settings, but please note that blocking cookies may affect your experience and some Site features.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

• Service Providers: With vendors or third parties who perform services on our behalf, such as payment processors, data analytics providers, or fulfillment partners.
• Business and Marketing Partners: With our partners for joint marketing, product offerings, or other business purposes.
• Legal and Compliance Obligations: If required by law or in response to legal requests, such as subpoenas or court orders.
• Business Transactions: In the event of a merger, acquisition, or sale of assets.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us immediately.

Security and Retention of Your Information

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Rights

Depending on your location, you may have rights related to your personal information, including:

• Access: Request details about the personal information we hold.
• Deletion: Request that we delete your personal information.
• Correction: Request that we correct any inaccurate personal information.
• Portability: Request that we provide your personal information in a portable format.
• Opt-Out: Unsubscribe from marketing communications.

International Users

If you are outside the country where our services are offered, we may transfer, store, and process your personal information in another country. By using our Services, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

SignWale
Email: support@signwale.com
Phone: 7676432134
Address: 5, K C Krishna Reddy Layout, Margondahalli, T C Palya, K R Puram, Bangalore - 560066